Accelerate time to value with our experts. It's go time.
You’ve investigated. You’ve planned. You’ve chosen. Now it’s time to implement. Let our experts help you stay focused on your business, and lead your implementation effort from Kick-Off to Post-Deployment.
- Speed time to value. (Deploy within 60-90 days).
- Execute integration with your enterprise software.
- Coordinate networking efforts.
Five Common Questions
- What’s the implementation process like?
Implementing GUARDIAN RFID involves a six-phased process led by your GUARDIAN RFID project manager, assisted by your designated point of contact at your facility. The process starts with an official Kick-Off meeting and concludes with a post-deployment follow up meeting. Various tasks, from Hard Tag mapping to interfacing with your jail, offender, or case management system, is coordinated by your project manager.
- How long will our implementation take?
The entire implementation from start to finish, including training and Go-Live, can span anywhere from 45-90 days.
- Do you install the wireless network?
No. Your project manager can lead discussions recommending access point placement and overall use, but Wi-Fi installation is the responsibility of your facility, whether you’re using your own IT resources or a networking vendor. GUARDIAN RFID can provide suggestions on optimizing your Wi-Fi network, but we do not sell, install, or support wireless networks.
- What hardware does GUARDIAN RFID install on-site?
The only hardware installed on-site includes:
- Hard Tags (Rugged RFID Tags)
- SPARTAN (ultra-rugged Android scanners)
- ForceField Fixed Readers*
- Who customizes our deployment of GUARDIAN RFID?
The GUARDIAN RFID Implementation Team helps lead much of the customizations you request. Our [trainers](https://guardianrfid.com/services/training) also provide instruction on how you can customize GUARDIAN RFID.
NOTE: Since GUARDIAN RFID uses a secure, private Cloud, there are no servers to install or support. And because GUARDIAN RFID is a Web-based application, there’s no software to install. You only need a Web browser and high-speed Internet connection. We recommend Google Chrome. We also suggest FireFox and Safari, or the latest version of Microsoft Edge or Internet Explorer 10.0+.
Build proficiency and confidence early and often with help from our corrections experts.
Deep industry knowledge combined with expert advisory and training resources.
> Expert training services are designed to build the instant proficiency and confidence you expect to make the most of your decision to deploy GUARDIAN RFID.
Pre-Training meetings help form a foundational understanding of how your agency will deploy and use GUARDIAN RFID. We extensively cover a number of questions pertaining to your policies and procedures, as well as goals and expectations. Pre-Training meetings are typically scheduled 2-4 weeks prior to implementation and Go-Live and last around 60-75 minutes.
Pre-Training meetings are coordinated via WebEx, involving command staff, administrators, supervisors, and select line staff. There may be technical threads discussed during this meeting, so having IT staff available during certain segments can also be helpful.
Goals & Objectives
Improve communication by helping users at all levels understand what GUARDIAN RFID is, how GUARDIAN RFID will be used, and how it will help staff Review common policy and procedure questions and create or modify existing policies and procedures prior to system implementation. Identify potential super-users and begin building their proficiency in GUARDIAN RFID
GUARDIAN RFID On-Site Training are four-hour classes.
We recommend, whenever possible, to keep the attendee to instructor ratio as low as possible for optimal learning. We understand that in some instances, classes may need to be as large 30-50+ attendees due to scheduling challenges, which we’re happy to accommodate.
Additionally, we highly recommend allowing GUARDIAN RFID professional instructors to lead all staff training versus train-the-trainer instruction. By enabling our professionals instructors to lead training for everyone, we’re able to deliver optimal results.
The four-hour class is a highly interactive experience, led by professional instructors who help attendees to use every part of the GUARDIAN RFID system with hands-on guidance. In fact, nearly three hours of the class is spent with hands-on practice. We work quickly to build a strong, foundational understanding of how to use GUARDIAN RFID.
Complimentary Beverages and Snacks
Beverages and snacks are always provided and complimentary to all attendees. We also provide hard copies of the GUARDIAN RFID Cascade Learning Kit (CLK), which recaps all classroom training customized to each agency. Classes conclude with an introductory exam, which includes long and short answer questions, multiple choice questions, and 10 true or false questions.
Following the last training class, we go-live. This helps all staff members to put their recent training into action immediately. Our professional instructors shadow every shift over the next several days to reinforce classroom training, and answer any questions that may arise — whether it’s a functional question or a question pertaining to policy and procedure.
Your success is ours. How can we help you?
> GUARDIAN RFID delivers world-class technical support by phone, email, or online. When you need our assistance, we’re more than happy to help you
- Via OnDemand
To create a new support case, login to GUARDIAN RFID OnDemand. Go to Help > Submit a Case.
- By Email
Email GUARDIAN RFID Support Services at email@example.com.
- By Phone
Call us toll-free at (866) 382-6339, option 2.